Booking, Refunds & Cancellation Policies

 

Reservations/Booking

To secure your booking a deposit of 50% is required. All booking requests that have not been paid a deposit are defined as tentative and dates & time slots cannot be guaranteed. Example, if another party books the same date, requests the same time and pays their deposit 1st you would then lose your tentative booking.

Once your deposit is paid your booking will be confirmed and you will be emailed a receipt and a menu selection form. Please return the menu selection form via email 7 days prior to your event.

Deposits apply to the total purchase.

The balance must be paid in full at least 7 days prior to your high tea or luxury picnic, unless other arrangements have been made in writing with Posh Teatime Co.

Refunds

Posh Teatime Co. will refund the entire purchase amount if we are unable to provide our services. This clause does not cover client-initiated cancellations. If Posh Teatime Co. is unable to provide services (or part of) due to extenuating or unforeseen circumstances, clients may not make any claim other then a full refund of deposit.

Cancellations

Our clients may initiate booking cancellations, but the deposit will be forfeited, no exceptions.

Client cancellations made less than 7 days prior to the event will forfeit the entire booking amount.

Inclement Weather for Picnics

In the event of rain, hail, sleet, natural disaster, acts of God, government mandates, Posh Teatime Co. will work with you to transfer your booking to another date. Refunds are not provided due to inclement weather.

 

Covid-19 Policies & Restrictions

If an event cannot take place due to restrictions imposed by public health orders or other similar government directives, (total lockdown or when gatherings of 15 or more guests is not allowed), the Customer will be entitled to request that the event is moved to a different date without charge. Posh Teatime Co. will liaise with the Customer to help secure an alternative date, but it does not warrant that any dates specifically requested by the Customer will be available.– In the event of moderate government restrictions (gatherings of 15 or more guests allowed), the Customer can either proceed with a reduced number of guests or postpone their event to a later date without penalty, provided that the Customer gives Posh Teatime Co. sufficient written notice (at least 7 days prior to the event date).

If less than 7 days notice prior to the event date is given, a 20% fee of the invoice total will apply to compensate for expenses already incurred by third party suppliers, labour costs, staffing costs, etc (such as time to prepare your order, expenses on ingredients for your food etc..).– In any of the circumstances above, if the Customer elects to cancel rather than to postpone an event, the holding deposit will be forfeited and our standard cancellation policy will apply.

In the event of cancellation due to personal reasons, anxiety over Covid-19, unhappy to proceed with reduced guests, unhappy to postpone an event etc… the holding deposit will be forfeited and our standard cancellation policy will apply.

Booking Changes

If the number of guests in your party increases, please notify Posh Teatime Co. via email at Poshteatimeco@gmail.com  7 days prior to the event. Unfortunately, if guests cancel we can not make any price adjustments, but you will receive the same amount of food per person as selected with your package (more delicious left overs to take home!).